TRAVEL DOCUMENTATION When you receive your travel documentation, please check it carefully and notify us or your travel agent immediately if you think any of the details are inaccurate. We are not liable to you for any problems or complaints you may have as a result of holiday details having been noted incorrectly if you do not advise us of these prior to travel.
SECTION 1 – HOLIDAY PRICES
Travel & Stay Options & Prices: Holiday prices are influenced by a variety of factors particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due the range of options available. We can usually offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options – your travel agent will be able to confirm the current prices.
Scheduled Flights: the prices we show for scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs (see section 'Extra Charges - before booking').
Low Cost Carriers/Codeshares: as well as the large choice of scheduled carriers, we also offer some “low cost” carriers (often referred to as ‘no frills airlines’). This allows us to make the best of all routes and prices available. When booking low cost carriers please be aware that these do not necessarily include meal services or higher cabin classes, even on long haul journeys.
Airline Failure Protection: a charge made by us on all our holidays that include a flight so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available) or issue you with a refund, as appropriate.
Extra Charges - Before Booking: Please note our prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. All prices in this brochure are guide prices. We reserve the right to change prices, either up or down, and to introduce supplements. Please check carefully the total costing, including any additional charges, with us or your agent before you book.
Departure Airport Taxes: Where applicable, all UK and overseas taxes have been included in your holiday price. The only overseas taxes we have not included are those that must be paid in the respective countries and cannot be collected prior to your UK departure. This will include tourism enhancement fees or some passenger service taxes.
Accommodation Supplements & Restrictions
Hotel prices are shown per person (based on two people sharing) in a standard twin or double room for the number of nights as stated in the accommodation description. The lowest available rates are displayed but please allow for supplements depending on the dates you stay. Prices will vary depending on, for example, peak periods, weekend/midweek stays, local holidays, special events and the room type you select. Hoteliers may also require a minimum length of stay at certain times of the year. Please ask your travel agent for prices and any minimum stay restrictions applying on the day you book. We reserve the right to change prices. Prices can go up or down.
At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others. • Property owners may charge guests to use sun loungers / parasols around swimming pools and on private beaches. • Daily car parking charge at some hotels/apartments. • Local Taxes payable on checkout • Entertainment and activities away from your accommodation. • Highchairs, cots, hotel run Children’s Clubs and meals for infants. • Meals and beverages from restaurants and bars at your accommodation. • Safety deposit facilities, room service, minibar, TV/satellite TV, telephone calls, air-conditioning and sea views. • Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.
Frequent Flyer Schemes: - Not all airline tickets sold by Gold Medal are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) with your booking.
SECTION 2 – BEFORE YOU TRAVEL
Flights may be booked in conjunction with hotel and ground arrangements and flight times at the time of booking will be provisional. Final times will be advised with your travel documents shortly before the departure date.
Unless otherwise stated, special offers will only apply for certain periods of stay and at certain hotels. These will be stated in our brochure. Conditions may apply to these offers and you will be advised at the time of booking. All offers are subject to availability and can be withdrawn at any time without notice. The offer validity period generally applies to completed stays within the date banding, but this may vary according to the individual hotel.
Honeymoons, Anniversaries & Birthdays
Many hotels offer honeymooners and guests celebrating anniversaries and birthdays, special treats such as fruit, wine, flowers, candle-lit dinners, or room upgrades (see also ‘room upgrades’ below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers.
Complimentary Room Upgrades
Where applicable and unless otherwise stated, offers of room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured in our brochure, as we do not sell all room types at all hotels. Room upgrades are subject to availability on arrival but also must be requested at the time of booking.
Passports & Visa Checklist
• British Citizen’s holding a 10-year UK passport (5 years for children), issued in the UK should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). • Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for advice. • Passport and visa regulations can change - check with your Travel Advisor or the relevant embassy well in advance of travel. • Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. If you are 16 or over and have never had a passport in your own name, you should apply for one in good time before booking your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity. • If a visa is required, don’t leave until the last minute – allow plenty of time. Your passport should have at least one blank visa page. (The number of blank pages required may vary by destination - check with the FCO). • You may not be able to travel and insurance may be invalid if the names on your passport and travel documents do not match. If any member of your party changes their name, we must be notified immediately so that we can change booking documentation. • All passengers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route. • Ensure advanced passenger information is submitted in advance of travel for all destinations. • Failure to hold correct documentation or submitting incorrect details with advanced passenger information or visa applications may result in refusal of carriage or entry to a country. Neither we, nor the airline will accept liability if this happens. • You may be liable to pay fines, surcharges, other financial penalty, costs (including the cost of an immediate return flight) and any other sums of any description, which are incurred or imposed by the airline or incurred by us.
How to contact the Passport Office: General passport enquiries should be directed to the Passport Office. Visit: www.direct.gov.uk/passports or telephone: 0300 222 0000. How to find out about visa requirements: The Foreign and Commonwealth Travel Advice Unit provides information about visa requirements and also provides contact details for relevant Embassy’s. Visit: www.fco.gov.uk, alternatively e-mail email@example.com, telephone the Foreign Office Travel Advice Unit on 0845 850 2829 or ask your Travel Advisor
Advanced Passenger Information Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number). We refer to this as your advance passenger information, which Airlines will pass onto the e-Borders programme both prior to your departure from a UK Airport to an overseas destinations, and on any journey to the UK. Airlines are legally required to collect your advance passenger information – for details visit the UK Border Agency website: www.ukba.homeoffice.gov.uk or your airlines website. For some destinations this will be obtained at the airport but for others we will ask you to provide the information to us or your airline at time of booking or at least 72 hours before you travel. Please also carefully note any instructions about Advanced Passenger Information on your confirmation invoice or tickets.
USA Visitors/In Transit- Entry Requirements - Checklist for all passengers. Passengers travelling to or via the USA must comply with the following entry requirements. For full details on all these, please visit www.usembassy.org.uk. See our USA brochure for more information. • You must have a valid machine readable or biometric passport • You must be eligible for the Visa Waiver Programme or apply for a visa • Ensure you have provided to us and/or your airline your Advance Passenger Information (also referred to as US Secure Flight Passenger Data) • Log onto the US official website ‘ESTA’ at https://esta.cbp.dhs.gov. Apply for authorisation to travel.
SECTION 3 - GROUND ARRANGEMENTS
Every effort has been made to describe each hotel and standard room accommodation we feature as fairly and accurately as possible. Nevertheless, hoteliers may change facilities/services after publication of this brochure. We expect hoteliers to inform us of any major changes without delay and, where possible, we will inform you prior to departure. Meals as specified are included only where stated; all other arrangements are on a room only basis. Accommodation is priced per person based on twin share occupancy unless otherwise stated. Please ask our reservations staff at the time of booking for exact details. When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions.
On most escorted and independent tours featured, a single room costs more. However, on selected tours we can sometimes offer shared accommodation in a twin room with another single person, giving you the benefit of not having to pay a single supplement. This is subject to someone suitable being willing to share. Otherwise, a normal supplement will be charged on your confirmation invoice. If you are willing to share, please indicate this when booking.
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel, we do not mark up these supplements.
Room Types Information
In all types of accommodation described below, If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds indicated.
A ‘double’ is a room with a double bed. A ‘twin’ is a room with two single beds. A ‘single’ or ‘twin for sole use’ is a room with one or two single beds. A double bed may be two single beds with double bedding. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms. Some hotels have rooms, which sleep up to 4 persons. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, e.g. rollaway bed in USA – please ask for details when you book. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with. Please note, for accommodation in some parts of the USA, especially Las Vegas, there must be at least one person aged 21 years old or above travelling on the booking and present when checking in. Please check requirements before booking.
A Suite and Junior Suite usually contain a lounge/living area. A Suite is likely to contain a separate sleeping area whereas a Junior Suite the sleeping area may not be completely separate. Room layouts can vary by destination. Our descriptions of Suites/Junior Suites and Villas usually state the number of persons who can occupy the room type (e.g. 2-4 persons). Children paying less than the full cost do not count towards occupancy of the Suites/Junior Suites or Villas. Child Reductions: Child reductions are generally available for children who are under the age of 12 on the date of travel. To obtain this reduction in cost, children must share a room with two full paying adults and use existing bed within the room type booked. Where an additional bed is required, our reservations staff will be pleased to advise you of the additional cost. Rooms shared by adults and children are requested through our system and are therefore subject to availability.
All our tours are, by their very nature, complex and include services from many different airlines, hotels and ground transportation companies. Due to the demand for these services, it is not always possible to guarantee particular airlines, flights, aircraft, ferries, trains and/or the hotels featured on a particular itinerary or departure date. It is with this in mind that we reserve the right to change any of the listed services and, if necessary, even modify the itinerary itself without prior notice. Where any alteration significantly changes your tour itinerary or tour dates, we will always make every effort to give as much advance notification as possible. Changes to tours may also be necessary once the tour has commenced, changes may include the sequence of visits being altered according to local conditions.
Meals as specified are included only where stated; all other arrangements are on a room only basis. Many properties are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited. As a matter of courtesy to fellow guests, property owners may require diners adhere to a dress code whilst dining in their restaurants.
Your room will normally be available for check-in from 2pm onwards. If you intend to arrive late due to a pre-arranged flight schedule or transfers, your hotel will need to be advised of your late check-in. On the day of departure you will be asked to check out before 12 noon. Should you wish to request a late check out as you have a late afternoon or evening departure, the hotel may decide to apply additional charges. If you wish to pre-book and guarantee an additional half-day’s occupancy, please ask our reservations staff for details and prices. Customers may be required to leave a credit card deposit at hotel check in. If a credit card is not available then sometimes a cash deposit may be needed instead.
Some properties have individual air-conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally controlled air-conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases airconditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for airconditioning in some rooms.
Certain accommodation featured in this brochure is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may be interrupted whilst this essential maintenance is undertaken.
We do not have exclusive use of all properties featured in this brochure. It is possible therefore, that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.
Hotel-Run Children’s Clubs
Standards and facilities at kids’ clubs featured in this brochure may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids’ club(s) may not meet standards of similar facilities in the UK and Guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs' care.
Many hotels require the compulsory purchase of gala dinners over the Christmas and New Year period. Please enquire when booking as to whether this requirement is applicable to your hotel.
Building works and noise are sometimes unavoidable in certain developing areas, resorts and cities. Unfortunately, such development is not directly under our control, nor do we necessarily receive advance notice of when they begin. Should we be aware of any building works that may reasonably be considered to adversely affect your enjoyment, we will notify you as soon as possible. If necessary, we will offer you the opportunity to transfer to an alternative hotel or cancel the holiday without penalty. Some public facilities at hotels, such as restaurants, bars and swimming pools, may only be available during mid-week or high season. We will, wherever possible, inform you if this is the case at the time of booking.
To help you choose your All Inclusive holiday we have highlighted what activities and facilities are usually included with each accommodation. This is based on information we have received from the hotel management, often dictated by the properties current seasons All Inclusive package. Please allow for some facilities or activities to be altered or substituted when you travel though, as hotels do regularly review and update what they offer as All Inclusive.
Identification - When you arrive at your hotel you are likely to be provided with some form of identification (a card, necklace, bracelet etc), which will have to be shown when ordering drinks, meals and other included facilities. Ensure you take care of this as a penalty charge is likely to be imposed if lost.
Behaviour - Both ourselves and each of the All Inclusive hotels reserve the right to withdraw the identification facility of any guest(s) whose behaviour, or whose child/children’s behaviour is such that it is, in the opinion of the management, detrimental to the enjoyment of the other guests.
Alcohol - Having drinks freely available throughout the day can be a temptation to over-indulge. Please therefore consider your fellow guests (and your own health) while bearing in mind that hotel management have every right to refuse service to guests they believe to be intoxicated or under age (in accordance with local law).
Bottled Mineral Water - In some All Inclusive hotels bottled mineral water does not form part of the ‘unlimited soft drinks service’.
Locally Sourced Drinks/Snacks - Drinks included are generally only locally produced brands; cocktails, international and premium brands and fruit juices are not available unless stated. The type and variety of snacks served (between meal times) will vary between hotels and resorts, and may be of a more traditional / local variety.
What’s Not Included - Any additional facilities or services available may incur a charge. Consequently, not all bars/restaurants are available free of charge. Coming Home - Most hotels remove access to All Inclusive facilities, including food and drink at the time of checkout, which is generally 12 noon on the day of departure.
Safety & Hygiene
Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this.
We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming Pools & Water Features
Please make use of the pool shower facilities before swimming – this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels / apartments do not employ lifeguards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.
Overseas Safety Standards
Regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings. Stomach Upsets It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out & About
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea, as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.
SECTION 4 – YOUR JOURNEY
Please ensure that luggage taken with you is in good condition. The standard baggage allowance for most airlines is 20kg for Economy Class passengers and 30kg for Business Class/First Class passengers. One additional piece of hand luggage that will fit in the overhead lockers or under the seat in front of you can be taken. These limits may vary between airlines and/or destination “No Frills” carriers charge for baggage as do the majority of US domestic flights. For further information regarding your allowances you can contact the airline with which you are travelling, or for information on hand luggage, visit www.caa.co.uk. In today’s ever changing security environment please ensure that you familiarise yourself with the airport’s policies on what you can take onto the aircraft as hand luggage.
A direct flight may touch down en-route for re-fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight - with the exception of the USA where you will disembark and clear customs at your first point of entry. A non-direct flight may require a change of aircraft enroute while a non-stop flight will take you directly to your final destination airport without stopping.
Airlines: All of the airlines featured in this brochure do not permit smoking on their aircraft. Airports: Some airports also have non-smoking policies; however some do provide designated smoking areas. Hotels: Many of the hotels featured have non-smoking rooms. If you require a non-smoking room, please make your request at the time of booking. These requests cannot be guaranteed.
SECTION 5 – DRIVING
Car Hire Info
Driving standards in some countries may not be as high as you experience in the UK and rental policies can differ. If you do hire a car during your holiday we recommend that you select reputable companies, preferably those who provide assistance cover in case of breakdown or emergency. Gold Medal offers car hire services in many countries, please ask for information. If you wish to arrange car hire after leaving the UK we advise you consult your overseas representative prior to doing so. Unused Services: We do not provide refunds for any unused pre-booked services. Any changes you may need to make to your arrangements during your holiday may incur additional charges.
SECTION 6 – MEDICAL AND HEALTH REQUIREMENTS
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following websites: www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org or your General Practitioner or a specialist clinic. If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.
Travellers with Reduced Mobility or Disability Overseas
Accommodation and Overseas Transport Arrangements - The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
At the Airport & Onboard Your Flight - If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly.
Travelling when Pregnant - Most airlines enforce strict regulations for expectant mothers. Airlines generally allow expectant mothers to travel anytime up to 24 to 36 weeks into their pregnancy with a covering note from their GP. We strongly advise you to consult your local GP and airline concerned if you plan to travel whilst pregnant. To contact the Special Assistance Team please call 0800 916 0658. (This is a dedicated number for special assistance enquiries and cannot transfer calls to other departments.)
SECTION 7 – TRAVEL TIPS
Maps are to be used as a guide only and are not to scale. Climate information is based on averages.
We recommend the purchase of a Cash Passport for the bulk of your holiday money, with a small amount of local currency for initial sundry items. Major credit cards are also widely accepted in all the destinations in this brochure. In some cases local currencies may have to be purchased after arrival or there may be restrictions on the amount you are permitted to buy in advance. We suggest you contact your Travel Agent for details.
Power & Water Supplies
In most destinations you will find the supplies of water and power to be extremely reliable; however, in some countries this is not the case and these places may frequently suffer from power cuts and restrictions on the water used.
In Muslim countries, dates of religious festivals are fixed by local sightings of the moon. Ramadan, is a period of fasting and there may be restrictions on drinking alcohol and eating in public. Ramadan is estimated to fall between 18 June and 17 July 2015 and during this period some shops and restaurants may close.
Chinese New Year is a major celebration throughout Asia so flights and hotels may be extremely busy during this time. Most ethnic Chinese businesses, including shops and restaurants (but not hotels), may be closed. In 2014, Chinese New Year will be on 18 February. If you would like to know more about international public holidays and impact of events, please contact the appropriate tourist board or speak to your travel agent.
The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo.
ABTA - The Travel Association
Gold Medal Travel Group plc is a member of ABTA with membership number V6805. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at the website: www.abta.com
To ensure excellent customer service is consistently delivered, telephone calls to UK offices are recorded. Calls to 0871 costs 10p per minute at all times and 0844 cost 5p per minute at all times, from BT fixed lines (mobile and,other providers’ charges may vary).